Refund policy

Customers may return orders for whatever reason within two weeks of purchase for a store credit. All items must be unopened and in their original condition. 

To initiate a return online, email us at support@souldeseda.com to receive an RMA# and instructions. The subject line should read "Return" along with your order number. We will respond in 24hrs or less with instructions and a shipping label to print. Once we receive the package back and verify the contents are in unopened, we will issue a store credit minus the cost of shipping the return. 

If the package has been opened or used, no returns are available.

In the rare event your order is incorrect or arrives damaged, contact us at support@souldeseda.com to resolve the issue. We will make sure you are satisfied with what ever the issue is. The subject line should read "Return Defect" along with your order number. Expect a response from us in 24hrs or less. Replacements, exchanges, store credits, or refunds are the options you may choose for incorrect or damaged orders.